RETURN MERCHANDISE AUTHORIZATION (RMA) FORM

To return an item to GDI Technology, Inc. just follow the instructions below and we will do the rest. You can complete this form and send it via fax to (305) 969-8853 or email to rma@gditechnology.com.

To return an item, follow the instructions below:

  1. A Return Merchandise Authorization number is required. Please allow us 24 hours from receipt to issue your RMA number.
  2. Pack the item(s) securely. All returned products should be in the conditioning which they were received and in the original manufacturer’s packaging.
  3. Include a copy of this form as well as a copy of your original receipt.
  4. Insure the package when shipping. Please note that shipping charges CANNOT be refunded.
  5. Refunds for any returned items which were eligible for free shipping will be deducted by the amount of the free shipping from the original order.
  6. Ship the item(s) to: GDI Technology, Inc. 12400 SW 134CT Suite 14; Miami, Fl 33186. If you have any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 3 days of receipt of the product. We will make every effort to resolve the problem as soon as possible. Customer Service can be reached at customerservice@gditechnology.com or by phone toll-free at, (800) 582-5116 [Monday through Friday from 9:00 AM to 5:00 PM].

    Company Name

    Contact Name

    Email

    (Country Code) + Phone

    Address

    City

    State

    Zip Code

    Country

    Reason for Return
    DamagedDefectiveWrong SizeDissatisfiedIncorrect item shipped

    Model

    Brand

    Sales Rep.

    Serial Number

    *If more than 1 serial, upload Excel spreadsheet.
    Excel sheet should contain Invoice # as well.

    Would like to
    ExchangeReturnRepairReceive Credit

    Comments (Optional)